Shipping & Returns

Shipping & Return Policy: is not a stocking dealer. Therefore, no products being returned should be sent to our place of business. We are an authorized reseller for numerous manufacturers. All returns are subject to manufacturer approval.

Original sales receipt must accompany approved returns.

  • All returns are subject to the individual published return policies or our manufacturers. Our company does not inventory products. Our manufacturers drop-ship ALL products directly from distribution points across the United States.
  • Several of our manufacturers will not accept returns under any circumstances. If you have concerns regarding this return and restocking policy, please contact us prior to purchases at 800-867-1411 for information and details.
  • No returns of goods will be accepted without written consent and shipping instructions from our manufacturers.
  • Returns will not be accepted after 7 business days.
  • Freight damage or incomplete shipment claims must be filed within 7 days from receipt of order; without exception. Customer must notify our office within this timeframe regarding ANY order issues. 
  • All items must be returned in original cartons.
  • A minimum re-stocking charge of 35% is made on all authorized returns for credit or refund, provided goods are received by our manufacturer in the condition in which they left the factory. This may increase depending on the type of product.
  • Manufacturers Return Goods Authorization (R.G.A) numbers must appear prominently on all authorized returns and must be clearly marked on all returned cartons.
  • Purchaser will be responsible for all return freight costs.
  • No credit will be given if goods cannot be reused as new.
  • Special order items, non-stock items and made to order products are in no event subject to return.
  • All returns must be approved and authorized in writing by our manufacturer.
  • Orders which have entered any stage of production may not be changed or cancelled.
  • Our manufacturers reserve the right to refuse delivery of any unauthorized returns.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for replacement. If replacement is not possible, a store credit or a monetary refund may be given.

Refunds are contingent upon inspection of item(s) once received back from the customer.

Please note that restocking fees are based on each manufacturers individual return policy. Again you MUST contact us within 7 days if you intend to return or exchange ANY item. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Made to order, special order, and custom made products are non returnable.