Shipping Policy
In most cases “office
furniture” is shipped using more than one carton from the factory to your
location. Manufacturers use a variety of
freight companies and carriers with whom they have established relationships.
We call these freight companies “Common Carriers”. Shipping
standards and policies for the freight industry are quite different from that
of “Parcel” delivery services such as UPS
and FedEx. Parcels are generally
smaller, lighter weight, boxes. The
maximum weight for most parcels is about 65 pounds. Office furniture typically weighs more, the
cartons are usually larger, and these shipments are performed by freight companies
using “common carriers”.
When a “common carrier” freight truck delivers your
shipment, they will only deliver to a street address – not to a particular
office or suite within your building unless prior arrangements are made. The
driver will park his truck in an accessible location, open the rear door, move
your cartons to the rear of the truck and his job is complete. Additional services such as inside delivery
must be requested and paid for prior to delivery if needed.
Made-to-order, special order, and custom orders are not
returnable.
Truck deliveries DO
NOT include “inside delivery”. This is considered an extended service.
Our FREE freight policy
includes “tail-gate” or "curbside" delivery (the driver will bring your cartons to the rear
of the truck, but will not assist you with bringing the items inside…this is
due to increased liability on the part of the freight company). Our FREE
freight policy also includes delivery to facilities that are equipped with a
standard 4’ height dock and curbside delivery.
It is the responsibility of the receiving party to offload
all cartons.
If your facility does not have a 4’ high receiving dock or a
fork lift and your freight is too heavy to physically lift items off the truck,
then you may want to consider an optional LIFT
GATE
service.
LIFT GATES are
mechanical devices which are attached to the back of specially equipped trucks.
They allow the driver to lower your shipment to ground level for an additional
fee. We would be happy
to provide a quotation for LIFT GATE service prior
to placing your order.
After the freight is removed from the truck, it still needs
to be carried inside, which is again the responsibility of the receiving
party. The truck driver can perform an
optional “INSIDE DELIVERY” service
to the “LOBBY OF YOUR BUILDING” for
an additional cost.
When we provide a quotation for “Inside Delivery” services,
the driver must be able to use a pallet jack to move the freight. This means the route to your facility must
provide adequate space to accommodate the width of a pallet jack and the cartons
on the pallet.
Truck drivers WILL NOT
carry your
cartons up stairs under any circumstances due to liability. Any special
delivery requests MUST BE discussed and planned for prior to delivery.
If your office location is on a floor other than the ground
floor, an elevator of adequate size is required. We would be happy to provide a quotation for “ABOVE
GROUND FLOOR DELIVERY SERVICE” prior to placing your order. A designated freight elevator is preferred,
but we can utilize a passenger elevator if exclusive use is permitted. Freight cartons can often be quite large so
we recommend verifying your elevator dimensions to determine if the size is
adequate.
Additional Costs
Which May Apply:
$200.00 delivery surcharge for zip codes in remote locations
(call us for details).
$50.00 delivery surcharge for zip codes beginning with 100
through 104, and 110 through 116 (Areas include Manhattan, Bronx, Staten
Island, Brooklyn, Queens, and Western Nassau County)
$50.00 surcharge for refusal prior to actual delivery.
Carriers reserve the right to charge the normal delivery
rate for shipment refusal at the expense
of the customer.
Storage charges after 15 days will be invoiced at $25.00
per/day at the expense of the customer.
Additional residential delivery fees may apply for certain
items; this cost varies by manufacturer and we will provide you with advance
notice if charges are applicable.
ASSEMBLY:
Basic tools are required to assemble most office furniture and
office chairs. Generally, you'll need a screw driver and possibly a
hammer. If assembly is required, instructions will be provided. In most
cases disposable tools will ship with the product.
If you need a professional to assist you with receiving,
assembly, or installation we would be happy to recommend a reputable installer,
however our company does not typically arrange these services on a 3rd
party basis due to liability.
RETURNS:
If an item needs to be returned, restocking fees and freight
charges may apply. These fees vary by manufacturer. Return freight charges almost always apply
and restocking fees generally range from 25-35%. If you have any concerns or
doubts regarding fabrics, finishes, or matching, please request FREE
color samples prior to placing your order.
DAMAGE:
DO NOT sign the shipping receipt prior to full and careful
inspection.
*IMPORTANT: Upon
receipt of your shipment, carefully inspect the packaging and notate ANY carton
damage directly on the receiving documentation and/or bill of lading. Note any observation of rough handling on the
delivery receipt. If you notice cartons
are dented or show evidence that other freight was stacked on top of it, make
on note of this on the receiving documents; this
helps us to insure a positive outcome regarding any potential freight claim
that may develop.
W
If you have the ability to take a picture of the damage, please do so. A
cell phone picture is acceptable. Take a picture of the box or pallet
where rough handling occurred and try to take detailed pictures of any
dented, pierced, or creased cartons of any kind.
If there is obvious damage to any product, reject that
item. Accept other items that do not
have damage.
If your furniture is damaged or incomplete, we will do
everything possible to help you.
Often, the manufacturers wish to be contacted directly. Our
manufacturers usually handle part replacements directly. There will be a note
in the literature that comes with your furniture that will direct you as to who
to contact in the event additional parts are needed. If you have questions, please
call us at (800) 867-1411 or email nicki@officeanything.com.
It is extremely important to follow these steps
closely. Failure to follow this process
could result in rejection or disqualification of any subsequent freight
claim. Good notation and pictures help
to legitimize and expedite any freight claim which may arise.
CONCEALED DAMAGE:
If the freight has been accepted and damage is found after
receipt, there is still the possibility that we could file a “concealed damage
claim”. If this occurs, send us an email
with the details and description of the damage, along with pictures to verify
the damage.
Concealed freight claims MUST be filed within 7 days of
receipt of shipment; NO EXCEPTIONS… these terms are universal and are
established by the freight carrier and associated product manufacturers.
Remember, honoring of concealed damage claims is at the sole
discretion of the individual freight carrier; we make no expressed or implied guarantees
regarding replacement for concealed damage.
Common Shipping Questions
How will my furniture be delivered?
Method
of shipment may vary depending upon the size of the item(s) being
ordered. Product dimensions and specifications are available on each
product page. Please advise us of any delivery questions or special
needs. We will do our best to accommodate you.
UPS and FedEx
deliveries to commercial businesses will be brought inside your
building. If you require additional services, please call and speak with
a member of our staff. We will do our best to accommodate you.
Loading
Dock or Common Carrier Deliveries: For business address deliveries;
your order will ship tailgate delivery, meaning the furniture will be
delivered to your dock, or, if there is no delivery dock at your
business, customer assistance will be required to take the product off
the truck. If you need inside delivery or have special needs, please
specify this in the shipping instructions/order comments area at time of
checkout or call us direct to confirm prior to delivery. Additional charges may apply for additional delivery services such as second floor delivery.
For Home Office/Residential Address Deliveries; you will be asked if you “Accept Curbside/Loading Dock Shipping”. The term “curbside” means the same as “tailgate” delivery. Orders
with smaller packages will be shipped via tailgate or curbside delivery
method, the most economical method of delivery. On tailgate/curbside
deliveries, customer assistance will be required to take the product off
the truck. If needed, we can arrange for the trucking company to call
24 hours prior to delivery so that you will know when to expect them.
If
you need additional services such as stair carries, installation, and
assembly, or have any questions about your delivery, please describe
them in the shipping instructions/order comments section during checkout
or call us direct to discuss. Additional charges may apply for
additional delivery services.
If
I am not able to receive a delivery, will OfficeFurnitureDeals.com
leave the merchandise at my door or in a location that I specify?
Most
office furniture shipping via UPS or FedEx Ground will typically be
left at your door if you are not there at the time of delivery. However,
common carrier deliveries require you to be present at the time of
delivery. If possible, we will arrange for the trucking company to call
24 hours prior to delivery so that you will know when to expect your
products. Additional charges may apply for advance carrier call notifications.
May I request a specific delivery date?
We
will do our best to schedule delivery around your individual needs.
Please make your delivery request as soon as possible. However, because
delivery times are scheduled at the discretion of our carriers, we
cannot accept guarantee specific delivery times.
When will my order ship?
Most products on our site will be shipped within 1 to 2 business days of purchase.
Extended lead times may occur with custom seating and furniture orders.
If you would like an approximate lead time on a product before
ordering, please feel free to contact us directly.
After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most office furniture and office chairs. Generally, you'll need a screw driver and possibly a hammer. If
assembly is required, instructions will be provided. In most cases
products are quite simple to assemble, and disposable tools will ship
with the product.
Do you have instructions for assembling the item?
Instructions
will come with the item. If you have any questions call and speak to
one of our office furniture experts for assistance. If for some reason
you do not receive assembly instructions, we will email or fax them to
you directly.
Is professional assembly available?
Yes. We work with assembly firms every day throughout the United States. Please call us directly to speak with a representative regarding your specific installation needs.
What is the cancellation policy?
If
we are able to cancel your order before it is manufactured and/or
shipped, there is no charge for order cancellation. If the product has
already shipped, you will be responsible for all shipping charges to and
from the factory. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please
call and speak with a Customer Service representative. They will assess
your case on an individual basis. If possible, we will provide return
authorization. Do not return ship any item without authorization.
What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply. These vary from manufacturer to manufacturer. If you have any concerns or doubts regarding color matching, please request FREE color samples prior to placing your order.
What should I do if something is wrong with my furniture? (damaged/missing part)?
We make every effort to exclusively represent quality brands and deliver your new furniture in perfect condition. IMPORTANT…Upon
receipt of your shipment, carefully inspect the packaging and notate
ANY carton damage directly on the receiving documentation and/or bill of
lading. If your furniture is damaged or
incomplete, we will do everything we can to help you. Often, the
manufacturer wishes to be contacted directly. Our manufacturers usually
handle part replacements directly. There will be a note in the
literature that comes with your furniture that will direct you as to who
to contact in the event additional parts are needed. If this
information is not available or if you have any questions, please call
us directly, or email Nicki@OfficeFurnitureDeals.com.
Who do I contact about billing questions?
Please email Nicki@OfficeFurnitureDeals.com.
What is our satisfaction guarantee?
Office
Furniture Deals is committed to providing outstanding customer service
and support regarding all things office furniture and seating. We
will always treat you with respect and work hard to earn your trust.
You will be assisted by industry experts with years of quality
experience. We strive to provide industry leading office furniture
solutions from the best manufacturers in the business. We pledge to
provide you with outstanding customer care, and the absolute best online
shopping experience possible. Our goal is to exceed your individual expectations through our reliable service and support. Our goal is to exceed your expectations before and after the sale. We
take pride in offering an unparalleled selection, unsurpassed product
knowledge, prompt courteous customer care, and fast FREE delivery.
Office furniture is not only our business, but our passion.
What is our low price guarantee?
We
do our best to ensure that our prices are the lowest available
anywhere. We consistently evaluate our pricing to insure you receive the
best possible overall value. When
comparing our pricing with other online retailers, please make sure you
compare the total price (which includes the price of the item, all
related shipping costs, and applicable taxes) and order processing time.
If you are able to find a lower total cost than Office Furniture Deals,
please let us know. We will make every effort to
match or beat any advertised cost at the time of your purchase. We
strive to offer top quality brands and value, along with great
selection, great service, and great pricing.
Refund/Return Policy:
OfficeFurnitureDeals.com is not a stocking dealer. Therefore, no products being returned should be sent to our place of business. We are an authorized reseller for numerous manufacturers. All returns are subject to manufacturer approval.
Original sales receipt must accompany approved returns.
· All returns are subject to the individual published return policies or our manufacturers. Our company does not inventory products. Our manufacturers drop-ship ALL products directly from distribution points across the United States.
· Several of our manufacturers will not accept returns under any circumstances. If you have concerns regarding this return and restocking policy, please contact us “prior to purchase” at 800-867-1411 for information and details.
· No returns of goods will be accepted without written consent and shipping instructions from our manufacturers.
· Returns will not be accepted after 7 business days.
· All items must be returned in original cartons.
· A minimum re-stocking charge of 35% is made on all authorized returns for credit or refund, provided goods are received by our manufacturer in the condition in which they left the factory. This may increase depending on the type of product.
· Manufacturer’s Return Goods Authorization (R.G.A) numbers must appear prominently on all authorized returns and must be clearly marked on all returned cartons.
· Purchaser will be responsible for all return freight costs.
· No credit will be given if goods cannot be reused as new.
· Special order items, non-stock items and made to order products are in no event subject to return.
· All returns must be approved and authorized in writing by our manufacturer.
· Orders which have entered any stage of production may not be changed or cancelled.
· Our manufacturers reserve the right to refuse delivery of any unauthorized returns.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for replacement. If replacement is not possible, a store credit or a monetary refund may be given.
Refunds are contingent upon inspection of item(s) once received back from the customer.
Please note that restocking fees are based on each manufacturers individual return policy. Again you MUST contact us within 7 days if you intend to return or exchange ANY item. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Made to order, special order, and custom made products are non returnable.