Shipping Policy

In most cases “office furniture” is shipped using more than one carton from the factory to your location. Manufacturers use a variety of freight companies and carriers with whom they have established relationships.

We call these freight companies “Common Carriers”. Shipping standards and policies for the freight industry are quite different from that of “Parcel” delivery services such as UPS and FedEx. Parcels are generally smaller, lighter weight, boxes. The maximum weight for most parcels is about 65 pounds. Office furniture typically weighs more, the cartons are usually larger, and these shipments are performed by freight companies using “common carriers”.

When a “common carrier” freight truck delivers your shipment, they will only deliver to a street address – not to a particular office or suite within your building unless prior arrangements are made. The driver will park his truck in an accessible location, open the rear door, move your cartons to the rear of the truck and his job is complete. Additional services such as inside delivery must be requested and paid for prior to delivery if needed.

Made-to-order, special order, and custom orders are not returnable.

Truck deliveries DO NOT include “inside delivery”. This is considered an extended service.

Our FREE freight policy includes “tail-gate” or "curbside" delivery (the driver will bring your cartons to the rear of the truck, but will not assist you with bringing the items inside…this is due to increased liability on the part of the freight company). Our FREE freight policy also includes delivery to facilities that are equipped with a standard 4’ height dock and curbside delivery.

It is the responsibility of the receiving party to offload all cartons.

If your facility does not have a 4’ high receiving dock or a fork lift and your freight is too heavy to physically lift items off the truck, then you may want to consider an optional LIFT GATE service.

LIFT GATES are mechanical devices which are attached to the back of specially equipped trucks. They allow the driver to lower your shipment to ground level for an additional fee. We would be happy to provide a quotation for LIFT GATE service prior to placing your order.

After the freight is removed from the truck, it still needs to be carried inside, which is again the responsibility of the receiving party. The truck driver can perform an optional “INSIDE DELIVERY” service to the “LOBBY OF YOUR BUILDING” for an additional cost.

When we provide a quotation for “Inside Delivery” services, the driver must be able to use a pallet jack to move the freight. This means the route to your facility must provide adequate space to accommodate the width of a pallet jack and the cartons on the pallet.

Truck drivers WILL NOT carry your cartons up stairs under any circumstances due to liability. Any special delivery requests MUST BE discussed and planned for prior to delivery.

If your office location is on a floor other than the ground floor, an elevator of adequate size is required. We would be happy to provide a quotation for “ABOVE GROUND FLOOR DELIVERY SERVICE” prior to placing your order. A designated freight elevator is preferred, but we can utilize a passenger elevator if exclusive use is permitted. Freight cartons can often be quite large so we recommend verifying your elevator dimensions to determine if the size is adequate.

Additional Costs Which May Apply:

$200.00 delivery surcharge for zip codes in remote locations (call us for details).

$50.00 delivery surcharge for zip codes beginning with 100 through 104, and 110 through 116 (Areas include Manhattan, Bronx, Staten Island, Brooklyn, Queens, and Western Nassau County)

$50.00 surcharge for refusal prior to actual delivery.

Carriers reserve the right to charge the normal delivery rate for shipment refusal at the expense of the customer.

Storage charges after 15 days will be invoiced at $25.00 per/day at the expense of the customer.

Additional residential delivery fees may apply for certain items; this cost varies by manufacturer and we will provide you with advance notice if charges are applicable.

ASSEMBLY:

Basic tools are required to assemble most office furniture and office chairs. Generally, you'll need a screw driver and possibly a hammer. If assembly is required, instructions will be provided. In most cases disposable tools will ship with the product.

If you need a professional to assist you with receiving, assembly, or installation we would be happy to recommend a reputable installer, however our company does not typically arrange these services on a 3^rd party basis due to liability.

RETURNS:

If an item needs to be returned, restocking fees and freight charges may apply. These fees vary by manufacturer. Return freight charges almost always apply and restocking fees generally range from 25-35%. If you have any concerns or doubts regarding fabrics, finishes, or matching, please request FREE color samples prior to placing your order.

DAMAGE:

DO NOT sign the shipping receipt prior to full and careful inspection.

*IMPORTANT: Upon receipt of your shipment, carefully inspect the packaging and notate ANY carton damage directly on the receiving documentation and/or bill of lading. Note any observation of rough handling on the delivery receipt. If you notice cartons are dented or show evidence that other freight was stacked on top of it, make on note of this on the receiving documents; this helps us to insure a positive outcome regarding any potential freight claim that may develop.

W If you have the ability to take a picture of the damage, please do so. A cell phone picture is acceptable. Take a picture of the box or pallet where rough handling occurred and try to take detailed pictures of any dented, pierced, or creased cartons of any kind.

If there is obvious damage to any product, reject that item. Accept other items that do not have damage.

If your furniture is damaged or incomplete, we will do everything possible to help you.

Often, the manufacturers wish to be contacted directly. Our manufacturers usually handle part replacements directly. There will be a note in the literature that comes with your furniture that will direct you as to who to contact in the event additional parts are needed. If you have questions, please call us at (800) 867-1411 or email [email protected].

It is extremely important to follow these steps closely. Failure to follow this process could result in rejection or disqualification of any subsequent freight claim. Good notation and pictures help to legitimize and expedite any freight claim which may arise.

CONCEALED DAMAGE:

If the freight has been accepted and damage is found after receipt, there is still the possibility that we could file a “concealed damage claim”. If this occurs, send us an email with the details and description of the damage, along with pictures to verify the damage.

Concealed freight claims MUST be filed within 7 days of receipt of shipment; NO EXCEPTIONS… these terms are universal and are established by the freight carrier and associated product manufacturers.

Remember, honoring of concealed damage claims is at the sole discretion of the individual freight carrier; we make no expressed or implied guarantees regarding replacement for concealed damage.

Common Shipping Questions

How will my furniture be delivered?
Method of shipment may vary depending upon the size of the item(s) being ordered. Product dimensions and specifications are available on each product page. Please advise us of any delivery questions or special needs. We will do our best to accommodate you.

UPS and FedEx deliveries to commercial businesses will be brought inside your building. If you require additional services, please call and speak with a member of our staff. We will do our best to accommodate you.

Loading Dock or Common Carrier Deliveries: For business address deliveries; your order will ship tailgate delivery, meaning the furniture will be delivered to your dock, or, if there is no delivery dock at your business, customer assistance will be required to take the product off the truck. If you need inside delivery or have special needs, please specify this in the shipping instructions/order comments area at time of checkout or call us direct to confirm prior to delivery. Additional charges may apply for additional delivery services such as second floor delivery.

For Home Office/Residential Address Deliveries; you will be asked if you “Accept Curbside/Loading Dock Shipping”. The term “curbside” means the same as “tailgate” delivery. Orders with smaller packages will be shipped via tailgate or curbside delivery method, the most economical method of delivery. On tailgate/curbside deliveries, customer assistance will be required to take the product off the truck. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.

If you need additional services such as stair carries, installation, and assembly, or have any questions about your delivery, please describe them in the shipping instructions/order comments section during checkout or call us direct to discuss. Additional charges may apply for additional delivery services.

If I am not able to receive a delivery, will OfficeFurnitureDeals.com leave the merchandise at my door or in a location that I specify?
Most office furniture shipping via UPS or FedEx Ground will typically be left at your door if you are not there at the time of delivery. However, common carrier deliveries require you to be present at the time of delivery. If possible, we will arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect your products. Additional charges may apply for advance carrier call notifications.

May I request a specific delivery date?
We will do our best to schedule delivery around your individual needs. Please make your delivery request as soon as possible. However, because delivery times are scheduled at the discretion of our carriers, we cannot accept guarantee specific delivery times.

When will my order ship?
Most products on our site will be shipped within 1 to 2 business days of purchase. Extended lead times may occur with custom seating and furniture orders. If you would like an approximate lead time on a product before ordering, please feel free to contact us directly.

After the Sale Information

How do I assemble my product?
Basic tools are required to assemble most office furniture and office chairs. Generally, you'll need a screw driver and possibly a hammer. If assembly is required, instructions will be provided. In most cases products are quite simple to assemble, and disposable tools will ship with the product.

Do you have instructions for assembling the item?
Instructions will come with the item. If you have any questions call and speak to one of our office furniture experts for assistance. If for some reason you do not receive assembly instructions, we will email or fax them to you directly.

Is professional assembly available?
Yes. We work with assembly firms every day throughout the United States. Please call us directly to speak with a representative regarding your specific installation needs.

What is the cancellation policy?
If we are able to cancel your order before it is manufactured and/or shipped, there is no charge for order cancellation. If the product has already shipped, you will be responsible for all shipping charges to and from the factory. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call and speak with a Customer Service representative. They will assess your case on an individual basis. If possible, we will provide return authorization. Do not return ship any item without authorization.

What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply. These vary from manufacturer to manufacturer. If you have any concerns or doubts regarding color matching, please request FREE color samples prior to placing your order.

What should I do if something is wrong with my furniture? (damaged/missing part)?
We make every effort to exclusively represent quality brands and deliver your new furniture in perfect condition. IMPORTANT…Upon receipt of your shipment, carefully inspect the packaging and notate ANY carton damage directly on the receiving documentation and/or bill of lading. If your furniture is damaged or incomplete, we will do everything we can to help you. Often, the manufacturer wishes to be contacted directly. Our manufacturers usually handle part replacements directly. There will be a note in the literature that comes with your furniture that will direct you as to who to contact in the event additional parts are needed. If this information is not available or if you have any questions, please call us directly, or email [email protected].

Who do I contact about billing questions?
Please email [email protected].

What is our satisfaction guarantee?

Office Furniture Deals is committed to providing outstanding customer service and support regarding all things office furniture and seating. We will always treat you with respect and work hard to earn your trust. You will be assisted by industry experts with years of quality experience. We strive to provide industry leading office furniture solutions from the best manufacturers in the business. We pledge to provide you with outstanding customer care, and the absolute best online shopping experience possible. Our goal is to exceed your individual expectations through our reliable service and support. Our goal is to exceed your expectations before and after the sale. We take pride in offering an unparalleled selection, unsurpassed product knowledge, prompt courteous customer care, and fast FREE delivery. Office furniture is not only our business, but our passion.

What is our low price guarantee?

We do our best to ensure that our prices are the lowest available anywhere. We consistently evaluate our pricing to insure you receive the best possible overall value. When comparing our pricing with other online retailers, please make sure you compare the total price (which includes the price of the item, all related shipping costs, and applicable taxes) and order processing time. If you are able to find a lower total cost than Office Furniture Deals, please let us know. We will make every effort to match or beat any advertised cost at the time of your purchase. We strive to offer top quality brands and value, along with great selection, great service, and great pricing.

Refund/Return Policy:

OfficeFurnitureDeals.com is not a stocking dealer. Therefore, no products being returned should be sent to our place of business. We are an authorized reseller for numerous manufacturers. All returns are subject to manufacturer approval.

Original sales receipt must accompany approved returns.

· All returns are subject to the individual published return policies or our manufacturers. Our company does not inventory products. Our manufacturers drop-ship ALL products directly from distribution points across the United States.

· Several of our manufacturers will not accept returns under any circumstances. If you have concerns regarding this return and restocking policy, please contact us “prior to purchase” at 800-867-1411 for information and details.

· No returns of goods will be accepted without written consent and shipping instructions from our manufacturers.

· Returns will not be accepted after 7 business days.

· All items must be returned in original cartons.

· A minimum re-stocking charge of 35% is made on all authorized returns for credit or refund, provided goods are received by our manufacturer in the condition in which they left the factory. This may increase depending on the type of product.

· Manufacturer’s Return Goods Authorization (R.G.A) numbers must appear prominently on all authorized returns and must be clearly marked on all returned cartons.

· Purchaser will be responsible for all return freight costs.

· No credit will be given if goods cannot be reused as new.

· Special order items, non-stock items and made to order products are in no event subject to return.

· All returns must be approved and authorized in writing by our manufacturer.

· Orders which have entered any stage of production may not be changed or cancelled.

· Our manufacturers reserve the right to refuse delivery of any unauthorized returns.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for replacement. If replacement is not possible, a store credit or a monetary refund may be given.

Refunds are contingent upon inspection of item(s) once received back from the customer.

Please note that restocking fees are based on each manufacturers individual return policy. Again you MUST contact us within 7 days if you intend to return or exchange ANY item. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Made to order, special order, and custom made products are non returnable.